Professional ExperienceSusan has spent seventeen years in various aspects of human resources management, including recruitment, policy design, industrial relations, HRIS, benefits, compensation and generalist roles in large, international firms, as well as a small independent company and an international consulting firm. She has significant experience developing compensation strategy and policies, salary planning and costing, salary survey design, performance management system and incentive plan design, and salary structure design. She has a background in financial, retail and service industries with a strong emphasis on the information systems organizations in each. Susan has designed, implemented and administered all areas of the compensation function from non-exempt to executive level, at both national and international levels. She has managed large and small compensation projects for clients, pulling in other resources as needed. She has researched, planned, designed and implemented alternative pay plans. She has designed and implemented flexible total rewards plans for executive to exempt level employees, including an easy to use computerized spreadsheet to enable each employee to assess the impact of their choices on their take home pay. She conceived and organized a national, industry-wide focus group to help establish standards and policies for the insurance industry in Australia. Susan’s survey experience includes the William M. Mercer Multi-Outlet Restaurant Survey as well as the Dresser Industry Survey in Dallas for three years. She has also conducted multiple custom surveys for clients as needed. For these companies and non-profit organizations, she was asked to analyze and obtain market data for all types of jobs ranging from hourly, non-exempt to the President/CEO. She benchmarked a minimum of 80% of all jobs in every case (up to 100% in some cases, depending on the industry). |
